We want you to love your Smokos. If something’s not right, we’ll do our best to fix it.

30-Day Satisfaction Guarantee

We back our socks — seriously. They’re built tough, feel great, and are made to last. But if you’ve worn your Smokos and you’re not 100% happy with the quality, comfort or fit, we’ve got you covered.

Just get in touch within 30 days of receiving your order and we’ll happily offer a refund or exchange. No hoops to jump through — we’re all about keeping our customers happy.

Faulty or Incorrect Items

If your order arrives faulty, damaged, or missing items, please contact us at support@smokossocks.com within 14 days of receiving your order. Include your order number, a description of the issue, and photos of the goods if possible. We’ll organise a replacement or refund for you as quickly as we can.

Eligibility for Returns

To be eligible for a return or refund:

• If it’s a quality issue, you’re welcome to return worn socks — we want honest feedback

• If it’s a change of mind, the socks must be unworn, unwashed, and in their original packaging

• Proof of purchase is required for all returns

How to Return an Item

To start the return process, please email support@smokossocks.com with the subject line “Return Request – [Your Order Number]” and include details of your issue. We’ll guide you through the next steps.

Change of Mind

If you’ve simply changed your mind, no problem — we accept returns within 30 days of delivery, provided the socks haven’t been worn or washed and are still in their original condition. Return postage for change-of-mind returns is the responsibility of the customer.

Refunds

Once we’ve received your return, we’ll send you a quick confirmation email. If everything checks out based on the reason for return, your refund will be processed back to your original payment method. Please allow a few business days for the funds to appear in your account.