This policy outlines the terms and conditions regarding purchases and shipping. By purchasing from our website, you agree to the following terms:
Business Information
Smokos Enterprises Pty Ltd
ABN: 41 668 582 536
Address: VIC 3206
Email: support@smokossocks.com
1. Purchase Terms
Pricing: All prices on our website are in Australian Dollars (AUD) and inclusive of GST (where applicable). We reserve the right to change pricing at any time without prior notice, but the price at checkout will always be honoured.
Payment Methods: We accept major credit and debit cards, PayPal, and other payment gateways listed at checkout.
Order Confirmation: Once an order is placed, you will receive an email confirmation with your order details. Please check your junk or spam folder if you do not receive it.
Order Cancellation: If you need to cancel your order, please contact us within 12 hours of placing your order. Once the order has been dispatched, cancellation is no longer possible.
Order Issues: If you encounter any issues with your order, such as missing or damaged items, please email us at support@smokossocks.com within 14 days of receiving your order, and we will be happy to assist.
2. Shipping Policy
Australian Shipping Only
We currently ship within Australia only.
Shipping Options:
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Standard Shipping: $8.95 flat rate
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Express Shipping: $12.95 flat rate
Processing Times: Orders are processed within 2–5 business days. Once dispatched, you will receive an email with tracking information.
Delivery Times
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Standard Shipping: Typically takes 3–7 business days
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Express Shipping: Typically takes 1–3 business days
Note: Delivery times may vary due to factors beyond our control, such as courier delays or public holidays.
3. Returns & Refunds
For more information about returns and refunds, please see our [Returns Policy].
Contact Us
If you have any questions about your order or our shipping terms, feel free to contact us at:
Email: support@smokossocks.com